RELIANT PHYSICIAN SERVICESPrivacy Notice
Effective date: November 10, 2026 · Applies to: reliantvps.com, operated by Reliant Physician Services, 5880 N Canton Center Rd, Suite 412, Canton, MI 48187
Reliant Physician Services ("we," "us") respects your privacy. This notice explains what information this website collects, how we use and protect it, and the privacy and nondiscrimination rights you have under federal and Michigan law, including the HIPAA Privacy, Security and Breach Notification Rules and the Medicare conditions of participation that apply to our services.
1. Please do not send health information through this website
The Contact, Referral and Careers forms are not secure channels for clinical records. Do not enter diagnoses, medical history, Social Security numbers, Medicare or insurance ID numbers, or other protected health information. For patient details, call (734) 207-7002 or fax (734) 667-3492. Referral forms ask only for patient initials, the service needed, urgency and payer type so we can respond and then collect clinical details through appropriate channels. This website is not for emergencies. If you or someone you know is in an emergency, call 911.
2. Information we collect
- Information you give us: name, phone, email, organization or facility, role, the service you are interested in, message text, and (on the Referral form) patient initials, service needed, urgency, payer type and notes. On the Careers form: position, employment type, license or certification, years of experience, preferred county and availability.
- Technical information: our hosting provider automatically logs your IP address, browser type, pages requested and timestamps for security and reliability.
- Third-party resources: the site loads fonts from Google Fonts, which means your browser sends a request, including your IP address, to Google. We do not use advertising trackers, analytics cookies or social media pixels, and we do not set cookies for tracking.
3. How we use information
- To respond to inquiries, evaluate and coordinate referrals, and arrange care.
- To consider job applicants and verify licenses and certifications.
- To operate, secure and improve the website, and to meet legal, regulatory and accreditation obligations.
We do not sell your information, and we do not use it for third-party advertising. We send marketing messages only with your consent, and you may opt out at any time.
4. How we share information
- Service providers who host the website and deliver email on our behalf, under contracts that require them to protect the information.
- Affiliated care partners. We coordinate care with sister companies and clinicians in our continuum (for example physician home visits, remote patient monitoring, chronic care management and pharmacy services). We share only what is needed for that purpose and as the law allows.
- Legal and safety reasons, such as a court order, a government or accreditation review, or to prevent serious harm, as permitted or required by law.
- With your permission, in any other case.
5. HIPAA and protected health information
We are a HIPAA covered entity and are prepared to sign Business Associate Agreements with partners who handle protected health information for us. When we receive or create protected health information, we use and disclose it as permitted by 45 CFR Parts 160 and 164: for treatment, payment and health care operations, with your written authorization for other uses, and as otherwise required or permitted by law. We follow the minimum necessary standard and maintain administrative, physical and technical safeguards. Patients receive our full Notice of Privacy Practices when care begins; if that notice and this one differ for protected health information, the Notice of Privacy Practices controls.
Under HIPAA you have the right to:
- see and obtain a copy of your records, including an electronic copy (45 CFR 164.524);
- ask us to amend information you believe is wrong or incomplete (164.526);
- receive an accounting of certain disclosures (164.528);
- request restrictions on certain uses and disclosures, and request confidential communications by alternative means or locations (164.522);
- receive a paper copy of our Notice of Privacy Practices;
- be notified if there is a breach of your unsecured protected health information (164.400-414); and
- file a complaint without fear of retaliation.
6. Substance use disorder records
Records of federally assisted substance use disorder treatment programs receive additional protection under 42 CFR Part 2. If we receive such records, we use and disclose them only as Part 2 allows, and we will not use them in legal proceedings against you without your consent or a qualifying court order.
7. Medicare, CMS and Michigan requirements
Where we provide Medicare-covered or Medicaid-covered services, patients have rights under the applicable Medicare conditions of participation, including patient rights and confidentiality of clinical records for hospice (42 CFR 418.52 and 418.104) and for home health (42 CFR 484.50 and 484.110). These include the right to be treated with dignity and respect, to have personal and clinical information kept confidential, to participate in care decisions, to be informed of how to file a complaint, and to voice concerns without retaliation or discrimination. Michigan law also protects health information and records, including the Public Health Code, the Mental Health Code, the Medical Records Access Act, and the Identity Theft Protection Act (which governs notice of security breaches involving personal information). Where state law is more protective than HIPAA, we follow the stricter rule.
8. Nondiscrimination and language access
We comply with applicable federal civil rights laws, including Title VI of the Civil Rights Act, Section 504 of the Rehabilitation Act, the Age Discrimination Act, the Americans with Disabilities Act, and Section 1557 of the Affordable Care Act (45 CFR Part 92). We do not discriminate on the basis of race, color, national origin, age, disability, sex (including pregnancy, sexual orientation, gender identity and sex characteristics), or religion. We provide free language assistance and free aids and services for people with disabilities. Call (734) 207-7002 to request them. To file a civil rights grievance, contact our Privacy Officer below or the U.S. Department of Health and Human Services Office for Civil Rights.
9. Job applicants
Information in the Careers form is used only to evaluate your application and verify credentials. We are an equal opportunity employer, and we keep applicant records for the period required by law. Please do not send Social Security numbers, bank details or health information through the form.
10. Security and retention
We use reasonable safeguards, including encrypted (HTTPS) connections, access controls and spam filtering. No method of transmission over the internet is completely secure. We keep website inquiries only as long as needed for the purposes above and as the law requires, and we then delete or de-identify them. Medical records are kept for the periods required by Medicare, Michigan law and our record retention policy.
11. Children
This website is for adults. It is not directed to children under 13 and we do not knowingly collect their information.
12. Third-party links
This site links to Google Maps and other outside resources. Their privacy practices are their own, and this notice does not cover them.
13. Your choices and how to contact us
To access, correct or delete information you sent through this site, to opt out of communications, to request a restriction or confidential communication, or to ask a privacy question, contact our Privacy Officer:
Reliant Physician Services, Attention: Privacy Officer
5880 N Canton Center Rd, Suite 412, Canton, MI 48187
Phone (734) 207-7002 · Fax (734) 667-3492
Email reliantvps@gmail.com
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at hhs.gov/ocr/complaints or 1-800-368-1019, with the Michigan Department of Licensing and Regulatory Affairs at michigan.gov/lara, or with Medicare at 1-800-MEDICARE (1-800-633-4227). We will not retaliate against you for filing a complaint.
14. Changes to this notice
We may update this notice. The effective date above shows when it last changed, and material changes will be posted on this page.